HMI Wellness is the current name of the nutrition and health-coach certification business run by Liane Wilson, who operates as Liana Shanti. In 2026 the Better Business Bureau (BBB) published two notices about it: an Advertising Review of claims on its website, and an alert the BBB titles “Pattern of Complaints,” describing customers who say they paid for certifications they never received. The BBB’s public file lists one formal complaint, filed February 28, 2026; the BBB notes that the complaints it displays may not represent all complaints filed. HMI Wellness did not answer the BBB on either. This page sets out what the BBB says, how the business came to carry this name, and what the court record adds.
One business, several names
The BBB’s profile for HMI Wellness lists Liane N Wilson as owner and principal contact, and gives these alternate names: Health Mastery Institute, HMI Nutrition, Life Mastery Network LLC, Quantum Mind Body Therapy and Liana Shanti Enterprises (BBB business profile). Life Mastery Network LLC, doing business as Liana Shanti Enterprises, is the company that sued in the federal civil case Life Mastery Network LLC v. Haygarth, 1:25-cv-00297.
Public domain records show the sequence. healthmasteryinstitute.com was registered on August 30, 2013 (WHOIS record). hmiwellness.com was registered on July 8, 2024 (WHOIS record), after questions were raised publicly about her claim to be a “Certified Clinical Nutritionist”. By July 13, 2024 the new site was offering certifications as a “Health and Life Coach,” in place of the earlier “Health Coach Certification,” and the HMI Wellness Instagram account had changed its name three times by July 14, 2024. The full list of her domains is on the Domain Registration Records page.
One operation, run from @lianashanti
HMI is not a stand-alone school. It has had its own Instagram account (listed in a 2023 letter to the court as @healthmasteryinstitute, one of several accounts Wilson ran alongside her own; Doc. 87, PageID.592), but the community it served was run from Wilson’s personal @lianashanti account. HMI is one of the programs sold inside that Liana Shanti community. The BBB itself files HMI Wellness, Health Mastery Institute, Life Mastery Network LLC and Liana Shanti Enterprises as one business owned by Liane N Wilson (BBB profile). A former member who bought into all of it listed HMI among “every program and subscription offered by Liana Shanti”:
I participated in and/or purchased every program and subscription offered by Liana Shanti, including but not limited to: Illuminations, Narcissistic Abuse Healing, Mother Wound Healing, Father Wound Healing, Holistic Mastery Institute (HMI), 12D Business School, Lemurian Mystery School, a Fast Track business consultation, and a high-ticket annual business mentorship program.
— A.K., 3-year former member, sworn declaration · Life Mastery Network LLC v. Haygarth, 1:25-cv-00297 · ECF 84-3 ¶2
The programs fed one another. A.K. says that, inside her $111,110 mentorship, Wilson required her to buy health coaching as well, and that those sessions kept turning to Wilson’s next program:
During my participation in her high-ticket mentorship described above, she told me that in order for her to help me effectively, I needed to also work with Cahira Noelani as a health coach. I paid Cahira Noelani for one-on-one health coaching. During these sessions, the focus repeatedly shifted to Ms. Wilson’s current or upcoming money/business programs rather than health-related topics.
— A.K., sworn declaration · ECF 84-3 ¶9
And graduates of the HMI school, a father told the court, “has to pay a fee to Liana for every client she coaches and every product she sells” (Doc. 87, PageID.600). So what former members describe about the Liana Shanti community as a whole describes the setting HMI students were in.
The BBB Advertising Review
On March 10, 2026 the BBB contacted HMI Wellness about advertising claims on hmiwellness.com and asked it to substantiate them under the BBB Code of Advertising. “As of April 9, 2026, HMI Wellness has not responded to BBB’s request” (BBB, Information and Alerts). The claims the BBB identified include:
- Statements about the “average time it takes for students to start earning money as a coach,” which the BBB treats as objective earnings claims.
- Describing the program as “the most comprehensive, science-based education available.”
- Statements that plant-based diets “prevent diseases responsible for almost all illness,” and that programs can “heal,” “reverse,” or “eliminate” serious conditions, including autoimmune disorders, cancer, gum disease and infections.
- Claims that products or protocols can “safely clear” toxic heavy metals, “permanently rid” the body of candida, or “eliminate parasites in all life stages.”
- Testimonials of extraordinary medical recoveries, including “total healing of all disease,” without clear disclosure of typical results.
- “FREE” offers whose material terms the BBB could not confirm are disclosed.
Additionally, BBB has been unable to confirm that certification programs offered by HMI Wellness are recognized or accredited by an entity acknowledged by the U.S. Department of Education, or that such certifications are eligible for use in the health and wellness marketplace as accredited credentials.
— Better Business Bureau, HMI Wellness profile, Information and Alerts
The BBB also noted that the site’s general disclaimer, that its products and services are not intended to diagnose, treat, cure or prevent disease, “may contradict or be inconsistent with other prominent claims made throughout the site.”
What the BBB was describing: HMI Wellness’s own advertising
The BBB contacted HMI Wellness about its advertising on March 10, 2026. These are examples of the same kinds of claims, in HMI’s own words, before and after that date.
Cancer: “what stops it”
FINALLY, YOU CAN HAVE ACCESS TO EVERYTHING YOU NEED TO KNOW ABOUT CANCER INCLUDING HOW IT STARTS, WHAT STOPS IT, AND HOW TO PREVENT IT.
— “7 Factors Holistic Cancer Program,” Health Mastery Institute website (Wayback Machine copy, August 20, 2019)
The same page says that someone diagnosed with advanced cancer must “Stop the malignancy” and “Shrink the tumors,” and promises help “Dealing with diagnosis at Stages I, II, III, and IV.” The 2016 version carried a disclaimer that the programs were “NOT intended to diagnose, treat, cure or prevent any disease”; by 2019 that line was gone. In April 2026 the program was still for sale on hmiwellness.com, with a “BUY NOW” button:
Gain access to everything you need to know about cancer, including how it starts, and what stops it.
— hmiwellness.com/programs (Wayback Machine copy, April 16, 2026)
Teeth: “help heal damaged teeth”
Help heal damaged teeth; remineralize decay; prevent cavities in children; holistically heal gums
— “Holistic Dental Healing and Recovery,” hmiwellness.com/programs (Wayback Machine copy, April 16, 2026)
The earlier Health Mastery Institute version of the course promised to teach “How you can help heal already damaged teeth,” “How to remineralize decay” and “How to avoid painful dental procedures” (Wayback Machine copy, October 12, 2017).
Medication: “off her STATIN in just 6 weeks”
On October 4, 2026, Wilson’s own Instagram account posted an HMI ad from Cahira Noelani, “HMI Functional Nutrition Coach,” under her caption: “NOTHING can argue with the results my students get using my protocols. Literally nothing. The tests prove the success, and there’s NOTHING like it.”
Earnings: $182,000 a year, then “10K Months”
In July 2023, HMI Nutrition School advertised “3 Simple Ways to Make $182,000 a Year Working 1 Day a Week as a Holistic Health Coach.” The ad was filed with the sentencing court (Doc. 116, Ex. 5, PageID.1639; the @hminutritionschool stories: Ex. 5.1, PageID.1640).
On October 18, 2026, the pitch on Wilson’s account was “10K MONTHS HEALTH COACHING… For health coaches who are sick of the NBHWC ‘scam’ and want to make real money,” under her caption “HMI Coaches are IT. No one comes close.”
The BBB’s “Pattern of Complaints” alert
Consumers allege that after paying between approximately $4,000 and $5,900 for certification and coaching programs, they completed required coursework but did not receive promised certifications or final program completion. Some consumers report delays of up to two years or more in receiving evaluations or credentials, while others state they never received certification at all.
— Better Business Bureau, Pattern of Complaints alert
The BBB adds that customers report losing access to course materials they had paid for, incomplete content, undelivered bonus materials and unanswered requests for help, and that it received complaints that HMI Wellness made claims about “credentials, program duration, and deliverables that were not substantiated or fulfilled.” The BBB notified HMI Wellness on March 10, 2026; as of April 9, 2026 it had not responded. HMI Wellness is not BBB accredited and is listed as Not Rated.
The BBB’s complaint summary lists one complaint in the last three years. Filed February 28, 2026, it describes a $4,000 health-coaching certification: the final project was submitted in mid-2023, feedback came two years later, and no certificate was issued. “Though I received feedback I never have been awarded a formal certification, which is what I paid for.” The customer also reports being blocked from the program’s app without explanation (BBB, Complaints).
What the court record adds
The BBB is not the only place these concerns have been raised. In 2023, while Wilson was on federal probation, a credentialing board, a former student and several families wrote to the federal judge overseeing her case, Judge Susan Oki Mollway, about HMI itself. These letters are not sworn statements.
It has come to the attention of the Clinical Nutrition Certification Board™ that Liane Wilson aka Liana Shanti has been advertising herself as a Certified Clinical Nutritionist™. … Liane Wilson, Liana Shanti or any version of such name has never participated in the CNCB’s program nor has she taken the CCN exam, thus violating the trademark the CNCB holds.
— Clinical Nutrition Certification Board, letter to Judge Mollway, “RE: Liane Wilson aka Liana Shanti / Health Mastery Institute,” July 24, 2023 · US v. Wilson, 1:19-cr-00105 · Doc. 113, PageID.1612
We had taken a certification program through Liana Shanti’s Health Mastery Institute for about $4,000, so we were working on getting our health coaching business off the ground.
— J.S., former member, letter to the court · US v. Wilson, 1:19-cr-00105 · Doc. 87, PageID.544
We had to bring our child home and they needed hospitalisation several times due to severe dehydration due to the enemas prescribed in the HMI diet, Depression, B12 and Iron deficiency.
— Parent of a 20-year-old follower, letter to the court · Doc. 87, PageID.593
J started her own business after completing Liana’s HMI school, but has to pay a fee to Liana for every client she coaches and every product she sells.
— D., father, North Carolina, letter to the court · Doc. 87, PageID.600
Sworn declarations filed in the 2026 civil case describe the same kind of problem with a different Wilson program, her high-ticket business mentorship (not HMI):
I paid Liane Wilson a total of $111,110 (made in two payments, one in November 2023 and the second in February 2024) in connection with her high-ticket business mentorship in November, including a Fast Track consultation and annual mentorship program.
— A.K., 3-year former member, sworn declaration · Life Mastery Network LLC v. Haygarth, 1:25-cv-00297 · ECF 84-3 ¶3
Despite multiple requests over several months, I did not receive a business plan or any comparable deliverable.
— A.K., sworn declaration · ECF 84-3 ¶4
What she told the court about complaints
In the civil case, Wilson filed a declaration signed under penalty of perjury on January 5, 2026. In it she said:
I have been running a lawful business for 14 years and I have never received a complaint of extortion from any student or client during such time—accusing me of such conduct is reckless.
— Liane Wilson, declaration · Life Mastery Network LLC v. Haygarth, 1:25-cv-00297 · ECF 63, PageID.934
Two former members answered under oath. A.K. responded to that statement directly, and A.B. described what happened to members who tried to complain:
Ms. Wilson’s claim (at ECF 63, Fact 15) to have never received a complaint of extortion or similar conduct from any student or client is false as to my experience.
— A.K., 3-year former member, sworn declaration · ECF 84-3 ¶3
Based on my firsthand experience, the absence of formal complaints against Ms. Wilson is not reflective of the absence of complaints or concerns, but rather a result of the way dissent and criticism were handled within Ms. Wilson’s community.
— A.B., 8-year former member, sworn declaration · ECF 84-2 ¶22
I directly observed that individuals who raised concerns, questioned Ms. Wilson’s conduct, or attempted to complain were promptly removed from the community.
— A.B., sworn declaration · ECF 84-2 ¶23
As a result, complaints were not documented or preserved in any formal manner, and members were aware that raising concerns would result in expulsion and reputational harm.
— A.B., sworn declaration · ECF 84-2 ¶24
Members who left, or were removed, faced more than expulsion. A.B. described what followed:
When a student was removed from or left Ms. Wilson’s community, Ms. Wilson routinely initiated a coordinated response that included a live group call framed as a “processing” session. During these calls, Ms. Wilson used the collective group setting to construct and reinforce a negative narrative about the departed individual. Following these calls, Ms. Wilson would campaign publicly on her social media platforms, sharing private direct messages and personal information that had been disclosed to her in confidence while she was acting in a mentoring capacity.
— A.B., sworn declaration · ECF 84-2 ¶37
I personally observed this pattern occur with multiple students over the years and experienced it directly myself. These actions were not isolated incidents, nor were they misunderstandings; they reflected a repeated practice of retaliatory narrative-building after a student’s removal or departure.
— A.B., sworn declaration · ECF 84-2 ¶38
And current members were enlisted to join in:
After students would leave Ms. Wilson’s community, I observed numerous instances in which Ms. Wilson shared personal, private details about such former students publicly on her social media account, @lianashanti Instagram, and encouraged current students to engage in similar behavior, including posting on social media, tagging employers, and contacting child welfare authorities.
— A.K., sworn declaration · ECF 84-3 ¶14
A paying member did complain in writing, and the complaint is in the court record. In April 2024, J.M., a member of Wilson’s community for eight years, sent a signed statement to the U.S. Attorney’s Office and the U.S. Probation Office. It was filed in the criminal case:
I am writing this letter to report crimes I believe to have been committed by Liana Wilson/Liana Shanti which violate the court’s expectation of truthfulness and the conditions of the agreement for her parole.
— J.M., 8-year paying member, signed statement to the U.S. Attorney’s Office and U.S. Probation Office · US v. Wilson, 1:19-cr-00105 · Doc. 132, PageID.1977
Upon my recent departure from the community, Liana Shanti launched a public defamation assault against me, which is ongoing. Her attacks are causing irreparable harm to my reputation and businesses, but more urgently and most importantly she is endangering the safety and well-being of my children (both minors) as well as those close to me.
— J.M., 8-year paying member, signed statement to the U.S. Attorney’s Office and U.S. Probation Office · US v. Wilson, 1:19-cr-00105 · Doc. 132, PageID.1977
As a target of her relentless and ongoing harassment, I offer this information in sincere hope that her malfeasance will be brought to light and stopped.
— J.M., 8-year paying member, signed statement to the U.S. Attorney’s Office and U.S. Probation Office · US v. Wilson, 1:19-cr-00105 · Doc. 132, PageID.1977
Wilson’s own court filing records a payment dispute from an HMI student. In July 2023, answering a letter J.S. had sent the judge, she wrote that in May 2023 he had challenged his payments for her nutrition school:
On this fraudulent report he stated on a legal document that he did not receive the program materials for my nutrition school, so he could receive money back for the program.
— Liane Wilson, written statement to the probation court (not sworn) · US v. Wilson, 1:19-cr-00105 · Doc. 123-1, p. 4
I submitted the evidence to the credit card company and my payment processor (Stripe) that he was lying, and I won every dispute he filed. (He was on a monthly payment plan so he disputed each monthly payment).
— Liane Wilson, written statement to the probation court (not sworn) · US v. Wilson, 1:19-cr-00105 · Doc. 123-1, p. 4
“Fraudulent” and “lying” are her words about him; the same filing goes on to attack him personally under the heading “Who is J S?”. J.S. had told the court that he and his then-wife paid about $4,000 for the Health Mastery Institute certification (Doc. 87, PageID.544). His letter and her reply are set out on J.S.’s Letter to the Court.
His mother, L.S., also wrote to the court. She describes finding the health coaching website her son and daughter-in-law were building, which led to Wilson’s programs:
This program seems to start off as a health and nutrition program. This program followed a strict vegan, very costly supplement diet.
— L.S., mother of J.S., letter to the court, Doc. 87, PageID.550
A program that would empower and direct you to begin a health coaching website that must include Liana’s teachings.
— L.S., mother of J.S., letter to the court, Doc. 87, PageID.551
Wilson’s statement concerns complaints of extortion. The BBB complaints described above concern certifications, course access and advertising claims. A.B.’s declaration describes the Liana Shanti community as a whole, of which HMI is part; it does not name HMI specifically. J.M.’s statement is signed and attested as true, not sworn; it concerns her own experience as a member and the attacks after she left.
Press coverage
On August 29, 2026, The Garden Island published the BBB’s warning: “BBB issues warning about Hawaii wellness certification provider”.
Sources
- Better Business Bureau, HMI Wellness business profile (viewed October 19, 2026)
- BBB, HMI Wellness: Information and Alerts (Advertising Review; Pattern of Complaints)
- BBB, HMI Wellness: Complaints
- The Garden Island, August 29, 2026
- WHOIS records recorded June 8, 2026: hmiwellness.com · healthmasteryinstitute.com
- ECF 63, Declaration of Liane Wilson (sworn, filed January 5, 2026)
- ECF 84-2, Declaration of A.B. (sworn, filed March 27, 2026)
- ECF 84-3, Declaration of A.K. (sworn, filed March 27, 2026)
- Doc. 87, letters to Judge Mollway (April 2023)
- Doc. 113, Clinical Nutrition Certification Board letter to the court (July 24, 2023)
- Doc. 123-1, Wilson’s position statement (unsworn, filed July 26, 2023)
- Doc. 132, J.M.’s Statement of Facts (signed and attested, not sworn; filed April 18, 2024)
- Wayback Machine copies: 7 Factors Holistic Cancer Program (Aug 20, 2019) · Holistic Dental Health (Oct 12, 2017) · hmiwellness.com/programs (Apr 16, 2026)
- Doc. 116, Ex. 5 and Ex. 5.1 (HMI Nutrition School promo, July 2023; single-page extracts)
- @lianashanti Instagram stories, October 4 and October 18, 2026
BBB profiles are updated over time. The BBB text quoted here is as it appeared on October 19, 2026. BBB reports and consumer complaints are the BBB’s and the consumers’ statements; the sworn declarations are sworn testimony; the Doc. 87 letters and Wilson’s Doc. 123-1 position statement are unsworn; Doc. 132 is signed and attested, not sworn.